Shipping & Returns

 

 

Shipping

MY BOB, use your head! is shipped all over the world. European orders with the minimum value of € 150, and international orders outside the European Union, under a minimum value of € 300, are free of charge.

The Customer is responsible to pay for the transport, the calculated duties and/or taxes as determined by country of destination.

All orders are shipped from Brussels City and delivered Monday to Friday, excluding holidays. 

For Belgium and Europe, delivery  generally takes  2 to 5 business days from the date of dispatch.
For international orders outside the EU, delivery may take 5 to 10 business days, depending on the destination.

In case of delay, we will notify you promptly by email.

MY BOB currently offers only one delivery option within Belgium, due to the artisanal nature of our products.
If you need a special delivery option, feel free to contact us, we’re happy to help.

Please note that import export taxes and any applicable import duties are the responsibility of the customer.

Returns or exchange

 

You have the right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period will expire 14 days after the day you receive the goods. Products must be returned in their original condition (unworn and undamaged).

To exercise your right of withdrawal, you can notify us by email at mybob@mybob.be.
You can also use this standard withdrawal form (PDF):

 https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf

 

Please send the item(s) back to the following address:

MY BOB, use your head! 
4 rue Darwin
1190 Brussels, Belgium

Return shipping costs are at your charge, unless the item is defective or incorrect. 

We will refund the full purchase price, including the standard initial delivery charges, using the same payment method as the original transaction, no later than 14 days after receiving the returned goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and functioning.

Please note that we cannot process returns for items purchased from other retailers or websites.

Refund

Refunds are proceeded in accordance with the method of payment used for the purchase.

For any other inquiries or requests regarding shipping, returns or exchange please contact: mybob@mybob.be. Most inquiries will be responded to within 2 business days, and on the next business day if received on weekends or holidays.

 

Guaranty

All MY BOB products are covered by the 2 year legal warranty of conformity, in  accordance with Belgian and European regulations.  This means that you are entitled to a replacement or refund, depending on the condition of the product.